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Processing time
We typically complete all orders within 1 week (and sooner whenever possible!), but occasionally this changes due to increased demand; please see the announcement on the cart page for current turnaround times. Sorry, we're unable to accept rush orders. You'll receive an email with tracking information when your package is on the way.


Shipping time
All packages ship USPS First Class from Oregon. Although we can't guarantee a specific delivery date, transit time in the mail (not including our processing time) is usually within the following estimates:
United States: 3 - 5 business days
Canada: 1 - 3 weeks
Everywhere else: 2 - 8 weeks


Customs fees
The recipient is responsible for any customs and import taxes that may apply to packages shipped into their country. We are unable to mark packages as "gift."


Lost packages
If your package has not arrived after the estimated shipping times provided above, please check the tracking number (emailed to you) for information about the package's current location. For further assistance, please contact us.